Module 4 covers the essential one-to-one people management skills required to build and maintain a robust, committed and self sustaining work team.
Participants are given a firm grounding in generic communication skills before acquiring the specific skills of interviewing for different purposes. After training, participants are required to plan, prepare, and conduct an interview of each type. Interviews are observed discreetly but openly using video equipment, and feedback based on specific observable behaviour is given to each interviewer. Participants each receive their own VHS recording to take home for further study.

Concerning disciplinary matters in which the specific procedures of companies may vary, emphasis is placed very much on developing the skills and practices that inhibit the causes of grievance, conflict and indiscipline.